BAD FOOD, SERVICE & CUSTOMER SERVICE

The other night I placed my order online at 6:49pm - by 7:07pm it was out the oven as I could see on the tracker. By 7:30pm it still had not left the shop and I had to call to find out about my order. I spoke to Clifford and he said it would be coming shortly - laughing he thought it was funny. My order arrived at 7:45 pm!!!!! The pizzas were cold, shrivelled up and dried out - ABSOLUTELY DISGUSTING! What's more I had to pay for my order!!!!! Only to see the next morning that their policy is if it is longer than 30 minutes you don't pay!!!!<br> I am a regular customer and I'm disgusted that number one it took so long; number two I had to call and enquire on where my order was; number three that Clifford could actually allow my order to leave the shop dried out and shrivelled!!!! Number four is see the policy is free if it takes over 30 minutes and I had to pay for *******.<br> But it doesn't end there - I logged a complaint on their website - ticking preferred communication is email. NOTHING! Got an email to say it's resolved! Logged again, someone called I was in a meeting & asked to call at a specific time and now I have not heard a thing! CUSTOMER SERVICE NOT A PRIORITY!