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stephen S

1 reviews | Active since Feb 2016

05 Feb 2016, 15:11

BAD DELIVERY TIME / EXPIRED VOUCHER!

Today i decided to order something from Dominoes. been ordering alot from them had no problems actually very good services in the past.<br> <br> but today was bad. waited 1hour and half for cold meal to arrive actually didn't even feel like eating the food after all the phone calls to manager as well as driver as to where my order it. (what a waste of airtime).<br> <br> finally the order came at approximate 2:55pm ordered at 01:26pm. the driver gives me the food with a get 1 free parmesan bits voucher. which has clearly expired on the 30/01/2016. <br> <br> this is totally a joke and worse experience from this store. sad thing is i pre paid for this order.<br> <br> very very disappointed in the way the store is being managed, either staff is not being trained properly or lack of management skills.<br> <br>

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Replies (1)
Domino's Pizza
Domino's Pizza's reply12 Feb 2016, 16:38
Official
Hello Stevo00&,

Thank you for taking the time to submit your experience through the Hello Peter website.
We have logged your case, with interaction number CAS-33010

Dominos Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.
We encourage feedback and therefore are pleased that you have let us have the benefit of your views.

Kindly note that one of our Customer Care Agents will be in contact with you soon to discuss your Customer experience.

We look forward to welcoming you to one of our Stores or delivering a delicious taste experience to your door.

The Domino's Pizza Team


Customer Service Team Leader
0861 DOMINOS (***7)
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