1 reviews | Active since Aug 2016

27 Aug 2016, 19:40

Aweful telephonic service

<p>Called the store in Bryanpark gauteng to order at 19:25pm on 27/08/2016 . Was told i must call Malibongwe as they dont deliver in my area which is two streets away even though i ordered from them vefore. So i called Malibongwe. The lady on the lhine told ne she doesnt deliver to me. I spelt my adress three times. She asked her colleague and they both decided they dont deliver to me. I explained my location was 2.5kms away from the store. She was rude and then said if they find my address they will take my order. After spelling my address twice more it was understood that i am in the area and i was a allowed to place my order. Very frustrating servic</p>

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Replies (1)
Domino's Pizza
Domino's Pizza's reply29 Aug 2016, 08:11
Official



Thank you for taking the time to submit your experience through the Hello Peter website.

We have logged your case, with interaction number CAS- 38206


Dominos Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.

We encourage feedback and therefore are pleased that you have let us have the benefit of your views.

Kindly note that one of our Customer Care Agents will be in contact with you soon to discuss your Customer experience.

We look forward to welcoming you to one of our Stores or delivering a delicious taste experience to your door.


The Domino’s Pizza Team



Customer Service Team Leader
0861 DOMINOS (0 ********** 667)
International Dial : + ********** 7212
Monday to Sunday
10:00 am - 22:00 pm