Appauling Service, Absolutely Shocking!!!!

<p>I have recently had a pretty rough day and I decided I would cheer myself up with some cheesy goodness from Domino's. I'm a regular client at this branch as such I know that you need to make sure to give them 10-15min to have the order ready when you get there. I called them and placed my order, I left work in Green Point and made my way to Domino's. When I arrived at the store 17min later it was completely empty, so much so that their staff were all having a nice chat, I walked in and up to the counter to collect my order, gave the cashier my name, which was my reference number.</p> <p>The Cashier laughed, looked up at me and then to her kitchen and said sorry sista we gave your order away. Naturally I was upset, this was a complete and utter stuff up, I asked her how that was possible? Her response while chuckling, someone else ordered the same thing and they accidentally gave mine to him.Okay I said so where is his cooked order??? If I ordered 1 and he ordered 1 where is the other one? Silence and snickering proceeded, I asked to speak to the Manager on duty, as this was not the first time I had problems with an order there. The Manager on duty came out, I explained what was going on and asked to see the order slips, I mean honestly surely there should be a system of putting each order slip on it's box. especially when there aren't many customers these things shouldn't happen. He got the slips out and sure enough, there was my order MICHELLE Cheesy Bacon Jalepeno Stuffed Bread and a portion of Chicken Kickers. The other Client MATTHEW did have a similar order he took the double Pizza Special, Cheesy Bacon Jalepeno Stuffed Bread and a portion of Chicken Kickers, but his order timestamp was placed after mine, our names are not remotely the same, he is a man I am a woman and barring that, the kitchen only made 1 portion of each, which was my order! So there was not just a mix up of orders they never made his order placed after mine with the pizza and gave him mine instead of firing up some more, otherwise there would still be a Cheesy Bread and Kickers there which I could take. </p> <p>Whilst talking to the Manager and trying to emphasize that they were being very rude about wasting my time, the 2 kitchen staff and cashier looked at eachother and at me and said"Intombazanyana engcolile" and started laughing hysterically, loosely translated "silly/stupid white girl" which I actually understood their behaviour was completely disrespectful, they had made the mistakes, were wasting my time and had the gaul to laugh at me and be derogatory. Because of the challenging day I had this was the straw that broke the camel's bac****<br />I asked for the manager on duty's name he refused, I asked for the staff names, he refused. I said I would be writing a review and sending a letter to Domino's Head Office as they are a franchise and can't be messing with the company's reputation like that, it was really terrible. He then proceeded to call store Manager Michael Andrews and said he had resolved the issue, now fully sobbing I said that he had by no means even tried to resolve it, that I was in tears in front of them and they didn't give 2c they were at fault, 1st gave my order away to someone who ordered after me,2nd neglected to make the replacement orders which were his and would've been ready by the time I got there outright heckled me, refused to give me employee detais, SERIOUSLY! By now the Manager felt a bit bad as a grown woman was now in tears he took down my e-mail address and promised to send me a voucher for the meal for a future visit. It's now a week later, I have had nothing!!!</p> <p> </p> <p> </p> <p><br /> </p>