Absolutely, positively unhappy

<p>A 50% discount on online orders is great, that is if it works!</p> <p>This past weekend Domino's had a 50% discount promotion on onlie orders. On Saturday afternoon I tried to place an order from my desktop through the Chrome browser. All the steps worked fine until the last one, the submission of the actual order. It simply would not got through and continued to show the animated barber pole.</p> <p>After about 3 tries I decided to call the helpline at 0861 DOMINOS. The call was answered quite quickly and a helpful lady told me that she would contact the Hillcrest store, where I had wanted to place the order, and find out if there was a problem on their side. She said she would then phone me back. That was the last I heard from her, and it is now Monday afternoon.</p> <p>After about an hour of waiting for the callback I decided to phone the Hillcrest store myself. They confirmed that no order had been received, and they were not aware of any problems. Their "IT Specialist" told me that sometimes there were problems when going through the web broweser, and that I needed to download their app. I grudgingly obliged but, wonder of wonders, it didn't work. At least it gave me an error message telling me to try again "momentarily", which I did, several times in fact. Since it never worked I phoned the store again. The new guy that answered suggested that I place the order through the web browser of my computer since the app was very busy because of the promotion. When I told him all that had happened he helpfully suggested that I could place the order with him telephonically, but there would of course be no online ordering discount.</p> <p>I declined his offer, and placed my order with Roman's Pizza.</p> <p>I have no idea what the problem was, some capacity issue maybe, but Domino's is really not making a name for itself in the SA market with these kinds of marketing stunts, and this kind of appaling customer service.</p>