BR
Brandon R

1 reviews | Active since May 2013

26 May 2015, 14:09

90 minutes for delivery

I've had Domino's Pizza before (Table View) and the service was great.<br> <br> Today, I thought I'd try my hand at ordering over the phone for delivery and WOW, what shocking service.<br> I don't complain much about anything, so when I do it means I am fairly annoyed. I called at 12:20PM or so and ordered. Firstly, the lady on the phone didn't seem to know what she was doing. She took my details and said \goodbye"but I had to remind her that she needed a delivery address. Then I was told delivery would take 15 minutes.<br> <br> 1 hour passed and I received a call from the store saying that the driver did not have the address. I spelled it out for them on the phone an hour prior and I was being called saying that they don't know where I am. I was quite annoyed considering I was just 5 minutes away in Westlake.<br> <br> 90 minutes! My pizza arrived at a little before 2pm. 90 minutes or two single-topping pizzas and being 5 minutes from the store is just ridiculous. Fair enough"

0
Replies (1)
Domino's Pizza
Domino's Pizza's reply05 Jun 2015, 10:41
Official
Hello brandonvr,


Thank you for taking the time to submit your experience through the Hello Peter website.
We have logged your case, with interaction number CAS-25822

Dominos Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.
We encourage feedback and therefore are pleased that you have let us have the benefit of your views.

Kindly note that one of our Customer Care Agents will be in contact with you soon to discuss your Customer experience.

We look forward to welcoming you to one of our Stores or delivering a delicious taste experience to your door.

The Domino's Pizza Team


Customer Service Team Leader
0861 DOMINOS (***7)
International Dial : +***
Monday to Sunday
10:00 am - 22:00 pm