MS
Mark S

1 reviews | Active since Jun 2016

16 Feb 2017, 18:12

*** ???

<p>Have ordered from the app almost since dominos 1st arrived in sa. Recently though i have been told that my area falls outside of their delivery radius. Which is rather wierd as it was never a problem before and i live 3.5km away ? Is the delivery capability less than that ? Less than two minutes by car ?</p> <p> </p> <p> </p> <p> </p> <p>Stranger than that though is that areas on both sides of where i live are on their delivery radius. One of them is further away than we are.</p> <p> </p> <p> </p> <p> </p> <p>I asked Dominos help line to fix it and they said i should talk to the manager of the store to resolve. I called the rude manager, Monique at Tygervalley branch, and she said ot was up to head office.</p> <p> </p> <p> </p> <p> </p> <p>So if head office says its the store and the store says its head office .. guess whos **** out of luck ? Yip - the customer !</p> <p> </p> <p> </p> <p> </p> <p>The manager then asked a driver if he was willing to deliver to me .. he agreed and the guy who takes the order was put back on the phone. I asked him to take my order and he tells me that i dont live in the delivery radius. Didnt we just resolve this ?!?!</p> <p> </p> <p> </p> <p> </p> <p>I explained that his manager said it was OK and he says the following: I was standing right here and she told you no!</p> <p> </p> <p> </p> <p> </p> <p>I.e. I am now lying ??</p> <p> </p> <p> </p> <p> </p> <p>I quickly asked for the manager again who told me she could take my order.</p> <p> </p> <p> </p> <p> </p> <p>Now .. i am confused. Do you want my money .. or not ?</p> <p> </p> <p> </p> <p> </p> <p>Loved Dominos when i lived in USA. If only they knew how badly you guys are letting them down.</p> <p> </p>

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Replies (2)
Domino's Pizza
Domino's Pizza's reply18 Feb 2017, 08:51
Official


Thank you for taking the time to submit your experience through the Hello Peter website.

We have logged your case, with interaction number CAS- 42951
Dominos Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.

We encourage feedback and therefore are pleased that you have let us have the benefit of your views.

Kindly note that one of our Customer Care Agents will be in contact with you soon to discuss your Customer experience.

We look forward to welcoming you to one of our Stores or delivering a delicious taste experience to your door.


The Domino’s Pizza Team

Customer Service Team Leader
0861 DOMINOS (***7)
International Dial : +***
Monday to Sunday
10:00 am - 22:00 pm

MS
Mark S's update10 Mar 2017, 14:45
Reviewer Update

Lol. Talk about a stoopid company. They called me up weeks after compliant .. asked if someone called me .. i said NO .. then they said OK and I havent heard from them since !!!