********** Service: Do not consider as wedding venue option

I am a very angry and disappointed client of Domaine Brahams (https://www.brahms.co.za/). I fail to understand if the reservation manager sucks at communication or just prefers to do business with people of a certain 'class' as she chooses to ignore me. The service that I have been receiving is **********, judge for yourself.

WHATSAPP MESSAGES [14:28, 5/14/2021] Lulu: Hi This is Lumbani, I was referred to you by Anja. You called me last week with regards to the October available dates. [10:50, 5/25/2021] Lulu: Morning Esmere hope J spelt your name correctly. Please advise if the 30th of October is available? [16:16, 5/27/2021] Domaine Bramhs: Hi, I can't get hold of the other couple. I've now send them a final message. Will try and contact them a final time tonight [16:17, 5/27/2021] Lulu: Thanks for the update I will await to hear from you [16:25, 5/27/2021] Domaine Bramhs: Will send you a message tonight [11:18, 6/8/2021] Lulu: Morning Esmari, are you choosing to ignore my emails or indirectly send a message that we are not allowed to use Domaine as a venue or you just don't want to communicate with me? [11:19, 6/8/2021] Lulu: Im failing to understand. Please help understand as currently everything is at a stand still. [16:56, 6/8/2021] Domaine Bramhs: Hi, Im so sorry to mess you arround. The other couple that enquired about that date work with my boss and they have been sending me emails on emails, but not paying the deposit or releasing th date which put me in a very bad position. I've set up a meeting with my boss for tomorrow at 10 to get a final answer from all of them and to enable to have an answer to you. Again my sincere apologies [07:45, 6/9/2021] Lulu: Morning, noted will await to hear from you. [15:50, 6/15/2021] Lulu: Good day, do you have availability for 6 December? [15:56, 6/15/2021] Domaine Bramhs: YES! [15:57, 6/15/2021] Lulu: Awesome, [15:57, 6/15/2021] Lulu: Sorry I meant 5 December. The Saturday [16:14, 6/15/2021] Domaine Bramhs: YES [16:18, 6/15/2021] Lulu: Should there not be any Saturdays available in October may we pay deposit for 5 December?

If yes may we also get an updated quote? [15:51, 6/30/2021] Lulu: Did I ever offend you in any way? This is a genuine question. We have been ready with the deposit for the past 3 weeks but when I try to reach out to you, you seem not to be keen for us to have our wedding there.

IN ADDITION I SENT HER AN EMAIL, OF WHICH TILL THIS DAY I HAVE NOT RECEIVED A RESPONSE:

Like every bride I have dreamt of this event all my life. My heart is set on Domaine. I understand that like get busy but may you please make some time to respond to any of my emails/ WhatsApp messages?