lost and found

Was at Dolphin Crest guest house around 28th November and left my wedding ring there. Phoned the guest house and it was found, I was told they keep it for me. Made quotes with Post-net deposited money on 06.Jan to the quest house so that they can courier it for me. I have been waiting every time I phone asking when are they sending it Shivani keep on saying tomorrow or my boss is not around. All I need is my ring