AWEFUL CUSTOMER EXPERIENCE

I bought a Groupon for a weekend stay at Dolphin Crest Guesthouse (in Durban) in August 2015. I then requested a reservation for 13 and 14 November 2015 and received confirmation via email for the booking. <br> <br> On 13 November when I was halfway to Durban from Johannesburg I was told that the Guesthouse is fully booked and there's no space for me. After further enquiries trying to understand how this happened, I was told that someone had called the Guesthouse on my behalf and cancelled my booking.<br> <br> I had to seek alternative accommodation for the weekend and for anyone trying to book accommodation at this Guesthouse, be prepared for a very bad service. <br> <br> Zero for customer experience and a very ugly \don't care"attitude that you will receive there..."""