Lack of communication and bad service

From the 11/08 we were told we will be refunded and it's almost end of August with no joy from the numerous calls that I make everyday for 3 weeks now. Ameena has never taken my calls from day one, email sent to her have never been answered. When I call even though I explain that she doesn't take her calls I get transferred to her in any case. I called again today and was given ********** 011 that's forever busy. I think this is how a client is treated when they have to refund someone.