Worst online fashion store service ever

I bought shoes from Doll me Up Fashion 19/08/2019. They were delivered to me in a bag and both heels came to me damaged - probably during shipment - I’m not sure how. But when I opened the BAG that they were delivered to me in, both heels were damaged. I immediately sent photos and asked that the issue be resolved as soon as possible. 3 weeks later they collected the shoes and then didn’t have a black pair to exchange but wanted to exchange them for a tan pair, which I opted not to take, but asked for a refund rather. Glynis has been giving me the run around since early-September, as to when I will be refunded for a pair of shoes that I never got to own /wear, thanks to Doll Me Up sloppy delivery regulations and they just keep giving me the runaround now, if they even answer emails. Worst customer experience EVER, I don’t recommend them to anyone!!