Poor to no customer services or communication

In the beginning of July I ordered from Doll me up on their website. A dress for me and my daughter foe a photo session. Planning in advance so the items can arrive in time as the session only was mid September. Their turnaround time on preorders say 10 to 17 working days. I waited then mid August they said that they had a backlog all preorders are stuck at customs. Ok great totally understandable so I wait a bit longer. Beginning of September come and I mail them again to ask. They say they wait for the last boxes to come in. Well the weekend before the photo session I contact them again and ask when can I now expect for the items to arrive as it is only 7 days before the photo session. On which I was informed that only 2 out of the 3 items I ordered has arrived. That the girls drss is not there. Then gave me the option to take something else or a refund. I told them I want a refund. Glynis on that next Monday told me oh no all of the items are there I should receive it by the Friday. Now my gut already told me to make a backup plan as this is now going to be a big mess! Friday came and my package delivered 2 days before the session. And as expected no girls dress. It is now almost 2 weeks after I received the 2 items and trying to get hold of them to find out when my refund will done! There is absolutely no customer service, no communication and a forever hassle to get answers from them. I will not recommended anyone to buy from them ever again!