MS
Marthinette S

1 reviews | Active since Oct 2011

26 Jun 2020, 18:43

Poor Service and no delivery on order....they take yoir money, do not have stock and then they don't want to refund.

I placed an order on the 5th June on the 17th I decided to follow up on my order as I have not recieved any further emails/ tracking nrs from them.

The lady then told me the shoes that I have ordered is Out of stock so I asked for a refund- the day I placed the order I still showed that it was in stock.

They promised to do the refund. It has been a week now and I still have not recieved my refund! They keep giving empty promises. I spoke to Lisa the owner twice this week, now she is ignoring my whatsapps and phone calls.

0
Replies (1)
Doll Me Up
Doll Me Up's reply29 Jun 2020, 16:09
Official
Good day 

I do apologize for the experience with our company. Please be assured this is not taken lightly and you will get your refund as soon as possible. 

I am sorry that you feel your WhatsApp's and calls are not been ignored. We are just experiencing a high volume of calls and messages at the moment. 

Regards, 
Lisa Janse van Rensburg 
Owner of Doll Me Up Fashion