MS
Marthinette S
1 reviews | Active since Oct 2011
26 Jun 2020, 18:43
Poor Service and no delivery on order....they take yoir money, do not have stock and then they don't want to refund.
I placed an order on the 5th June on the 17th I decided to follow up on my order as I have not recieved any further emails/ tracking nrs from them.
The lady then told me the shoes that I have ordered is Out of stock so I asked for a refund- the day I placed the order I still showed that it was in stock.
They promised to do the refund. It has been a week now and I still have not recieved my refund! They keep giving empty promises. I spoke to Lisa the owner twice this week, now she is ignoring my whatsapps and phone calls.
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Replies (1)0
Replies (1)Doll Me Up's replyOfficial
29 Jun 2020, 16:09Good day
I do apologize for the experience with our company. Please be assured this is not taken lightly and you will get your refund as soon as possible.
I am sorry that you feel your WhatsApp's and calls are not been ignored. We are just experiencing a high volume of calls and messages at the moment.
Regards,
Lisa Janse van Rensburg
Owner of Doll Me Up Fashion
I do apologize for the experience with our company. Please be assured this is not taken lightly and you will get your refund as soon as possible.
I am sorry that you feel your WhatsApp's and calls are not been ignored. We are just experiencing a high volume of calls and messages at the moment.
Regards,
Lisa Janse van Rensburg
Owner of Doll Me Up Fashion
Doll Me Up's reply29 Jun 2020, 16:09
Official
Good day
I do apologize for the experience with our company. Please be assured this is not taken lightly and you will get your refund as soon as possible.
I am sorry that you feel your WhatsApp's and calls are not been ignored. We are just experiencing a high volume of calls and messages at the moment.
Regards,
Lisa Janse van Rensburg
Owner of Doll Me Up Fashion
I do apologize for the experience with our company. Please be assured this is not taken lightly and you will get your refund as soon as possible.
I am sorry that you feel your WhatsApp's and calls are not been ignored. We are just experiencing a high volume of calls and messages at the moment.
Regards,
Lisa Janse van Rensburg
Owner of Doll Me Up Fashion
