Never Again Doll Me Up Fashion

I placed an order online with this company. This was around 4 September 2019. What is not clearly stated on their FaceBook page is that many of their items are not available in South Africa and that they need to import according to order requirements. On 19 September 2019 I sent an email expressing my disappointment in the lack of feedback for items that have been paid for and not delivered. On 20 September 2019 I received an email to advise that there were problems with deliveries in July/August but my order was not placed until 4 September 2019 so this did not affect me actually. On 3 October 2019, I sent a further email to find out what the progress was on my order and on Friday 4 October 2019 I was informed by Glynis that the order had been received and "they are busy processing and packing immediately, so you will receive your order in next week." We are now at Saturday 12 October 2019 and no order has been received. The occasion I had ordered the 2 items for has come and gone. Instead I had to go out and purchase a swimming costume when I had already paid for one.