Horrible service, no communication and generic stories. What a shame DOLL ME UP

Order placed for 5 costumes on 11th July 2019. Paid for on the 11th July. 30 working days plus and now going on two months ordered Order #15487 Sent emails, sent messengers... very bad responses, generic responses and follow up statements on face book not comforting or helpful.

It is TWO MONTHS ago I ordered and nothing I need answers as I have been very patient in this matter but feel that Doll me up are really not interested in customer service. Please advise or tell me how do I get a refund as I am going on leave the 6th September with no costumes for me and my daughters. A refund will allow me to at least buy something else, elsewhere as Doll me up are not reliable or professional? Please advise as this is now becoming unacceptable. Require a refund before Friday 6th you have had my money for two months I want it back by Friday