********** service

Terrible service and delivery turnaround times.

- Placed original order 20/01/2021 (pre-order time to be delivered in max 17working days) - 5th feb - Enquired via WhatsApp about delivery (no reply) - 8th Feb (Monday), I was asked for my order number and told it’ll be in that week - 12th Feb (Friday), I enquirer if I would receive order on the day, I was told it’ll be Monday 15th Feb - 15th Feb (Mon), 17:57, no delivery - 17th Feb, I WhatsApp no reply - still no delivery - 18th Feb, I WhatsApp no rely - still no delivery - 21st Feb, I receive a reply saying it went out of stock, they weren’t informed, so it needs to be reordered - 21st Feb, clock reset for another max 17 days till 16th March for my delivery - 16th March, I requested via WhatsApp if order will be delivered on the day - no reply to date - 16th March, I email...I receive an apology email for delay, delivery is due this week - 17th mar 10:38, still no delivery as yet

This is pathetic, to have such a great product and cause such customer frustration because you cannot manage and plan accordingly. People pay and then you have deceive them with timelines.

Unacceptable