Goods nor refund received

<p>I placed an order on the 17/10/216 at Doll Me Up and made payment on the 21/10/2016 and emailed the proof o payment on the same day but still have not received confirmation. Whn I placed th order it said on their website it will take 5-10 woking days fo the goods to be delivered. I called the owner on the 31 October to confim receipt o payment and she asvised me to send an her a message with the order number as she was driving, on than on the 02/11/2016 I sent her a watsapp with my order number and she responded the following day saing they were out of stock with 1 of th items that I ordered and advised it will probably be delivered the following week but never did. I then sent an email on the 14/11/2016 to do a ollow-up as it was the 16 th day ever since I made the payment an I was advised that they have changed their delivery to 10-17 working day, because of poblems with their shipment hence no communication was made to me and advised they will refund me if I would like but I decided to wait one more day . The lady told me that the shipmnt ha just came on the 14/11/2016 an will take 2 days to sort out the orders and that the best that s can do is to make my my order extremely urgent and if it doesn't arrive in time, they would refund me by Wednesday 13/11/2016 which will reflect in my bank account by Friday 18/11/2016 and I told her it's fine she can do that an she sais she will keep me up to date.</p> <p>On the 16/11/2016 I sent another email trying to chase up my order and to my surprise I told that they are woking overtime to get all the delayed parcl out and that my order would be out before the end of the woking week and would arrive by arrive by Friday and she did not even sound sure that i would get it n the Friday because when I confirmed whether Friday the 18/11/2016 or Friday the 25/11/2015 and hr response was she was praying it would b delivered on the 18/11/2016, so i advised her sisnce she does not seem to be sure that I would receive the items on the 18/11/2016 as the irst had already passed with m receiving my goods and the second event was on th 19/11/2016 and wasn't sure I would recived my dres in time I advised her to refund the money back into my account and up until today no monye was refunded an not a single call,sms nor email from Doll Me Up to keep me up to dat as to what is going on.</p> <p>On the 16/11/2016 I gave my bank details so that I could b refunded and the Hazel (assistant at Doll Me Up) advised she will refund me later that evening or tomorow morning which was the 17/11/2016. And thn on the 20/11/216 I sent another email to confirm whether he refun was processed or not since I did not receive it in my account and I received email on the 21/11/2016 that the refund could not be proccessed due to some unforseen circumstances and was promised again that it would be done that day.</p> <p>I have sent another email this morning to find out what i happening because the money is still not in my bank account and I recived a blank email back from the company. This is really stressing me out, I need my R1300 back into my account om these pople. The servive that I hav received has been very terrible from thei company.</p> <p> </p> <p> </p>