DOLL ME UP FASHION: THE WORST ONLINE SHOPPING EXPERIENCE!!!

I don't even want to give a 1 start rating as that is still being generous. I ordered two pairs of shoes (sandals & boots) from Doll Me Up Fashion on 21/02/2020 and received a confirmation email stating my order had been accepted and is being processed. According to their shipping/delivery policy on their website, they say it will take between 3-5 business days for delivery. It is now the 25/03/2020 - more than a month later and I still have not received my order. When I first followed up on my order, they said oops sorry, they ran out of stock of the boots, so I requested a refund for the item. Since then I have emailed them regularly trying to get an ETA on the sandals and my refund for the boots. All they respond is the sandals are on its way (but cant provide any delivery information) and they cant tell me when my refund will be processed as that's the accounts departments job. When I asked them why they cant just contact their accounts department to get an estimate refund date, they don't even bother responding. And the best of all... during the time i kept following up on my order, they have the audacity to say they always respond to my emails, which is true, however they give no actual response to to the query so you are still left in the dark. I don't know if this is a **** or if it just really really terrible customer service, however I do not recommend wasting your money and purchasing from them, as you may never receive your items and you will probably never get your money back if you request a refund. I am all for supporting your local small South African companies, however I have never in my life had such a terrible experience.