Bad experience

No good experience so far, since 2 May that I ordered I regret ever making use of this online store. No correspondence from Doll Me Up on email and on WhatsApp you are lucky if you get an answer within 2 - 3 days. The answers is however only empty promises as stock that was in store according to a voice note mid-May is now no longer available. I have been asking for a refund for 2 and a half weeks and then all of a sudden received 1 item on my list and promises that the rest was going to be delivered by end of last week, but now this week again there is no stock? I don’t want any other products as that is not what I have ordered. Please arrange for the refund as I'm now over this horrible up and down experience.