MdBDB
Madeleine de Bruin De Bruin

1 reviews | Active since Jul 2011

23 Jul 2020, 12:45

BAD BAD SERVICE !!!!! STAY AWAY FROM THIS COMPANY.

I am so disgusted with this company. I ordered from them before and was so impressed with their level of service. So when I saw they had perfumes on special on the 6th of June I did not think twice in placing an order as my daughter had a birthday coming up. I paid and their delivery showed I would receive my package within 3 days. Weeks went by. When I followed up I was told they had a problem securing the stock and they were trying to find stock elsewhere. By then my daughters birthday had passed so I asked to be refunded. They notified me they have secured stock with another supplier and I would receive my perfume shortly. Again, nothing came. You struggle to get feedback from the company. Their promises means nothing. Again I am waiting for feedback. It is a month and a half since I placed my order and paid. I am so upset!!!!

0
Replies (5)
Doll Me Up
Doll Me Up's reply23 Jul 2020, 13:45
Official
Hi Madeleine 

I am so sorry for the inconvenience caused regarding your perfume. We did have issues getting stock as a lot of suppliers' items were detained at the harbor. You will get your perfume order in a few days. 

We apologize for the frustration caused. 

Lisa
Owner of Doll Me Up Fashion
MdBDB
Madeleine de Bruin De Bruin's update23 Jul 2020, 13:50
Reviewer Update
Lisa, that is what you said on the 2nd of July. Today is the 23rd.......
This is really not acceptable.
Doll Me Up
Doll Me Up's reply23 Jul 2020, 16:11
Official
I've sent you a photo of your order ready to go out for delivery. 
You will get the details sent to you as soon as courier picks up. I am sorry that this has not been smooth sailing like your first experience with us. 
MdBDB
Madeleine de Bruin De Bruin's update28 Jul 2020, 09:59
Reviewer Update
To conclude my complaint. I received my delivery yesterday afternoon via courier.
Doll Me Up
Doll Me Up's reply28 Jul 2020, 11:25
Official
Thank you for the feedback. 
We apologize for the frustration caused.