Poor quality bag and after sales response

My husband bought me a Dolce & Gabbana handbag from the Umhlanga/Oceans Mall store for approximately R49,000 last year.

Despite very limited use, the leather started marking almost immediately, the gold hardware began chipping and discolouring, and eventually the clasp completely fell off.

I returned the bag to the store almost three weeks ago for assessment and was told I would receive feedback. To date, nobody has contacted me. I had to chase the store myself, and even then I received no proper update, only that a manager would call me later.

For a luxury product at this price point, both the quality of the handbag and the lack of after-sales service are unacceptable.

I would like Dolce & Gabbana to provide an urgent update on the assessment and an appropriate resolution regarding this defective bag.