Poor After Sale Service At D&G Oceans uMhlanga, KZN

On the 24th of December 2024 I purchased leather slides from Oceans Mall boutique, on the 3rd of March 2025 the glue was peeling off the sole. On the 6th of March I took them in store. The store manager said the turnaround time from assessment would be two weeks. The store managers communication with me had be a major concern from the start, she would set deadlines and not meet them and fail to communicate that with me. I have to consistently communicate with her to find out the progress of the shoe. Two months went by and I was told my slides were back from repair. The state they were in was after “repairs” was worse than what they were when I sent them in, chunks of dried glue sticking out on the sides. I wrote to head quarters and they too took forever to respond. When they finally did I was told that my poor car for the slides led to the glue peeling. My question is how? 2 months and two weeks down and I still don’t have the slides. At this point I want my money back.