Complaint and poor service

Good day, I recently bought a sneaker at Waterfront Dolc& Gabbana on the 16/10/24 on the 9th I connected D&G I reported that my sneaker is peeling off as I wipe it I was told I need to send it in for assignment after 2 weeks I was told that the accessor says is not product quality, On what grounds does your accessor say that it is not a product quality issue whereas I purchased that sneaker in October and less then 3 months later it is pealing. I purchased that sneaker for R14 000 this is absolutely ridiculous and nonsensical. I wore it once it got dirty and I simply used water and a Cotten cloth to wipe it so I could avoid any damage to it and instantly it started pealing. The quality of your product is poor and that you should admit because if that wasn’t the case I should have just bought a **** sneaker with my money expecting anything could happen because it **** but to think I was purchasing a so called original sneaker which in fact has a **** quality and that is then blamed on me and you are insinuating that I had used chemicals resulting to the shoe pealing is very appalling to me. I am highly disappointed with your customer service and I am very angry that I payed so much money for an ‘ original’ product which is not even worth the price I paid for. If you can not return the product what other options are available because I can’t wear that. Since you are unable to assist me any further could you please send me your regional manager’s email as well as contact number or email address for your productivity manager I’m sure they will be able to shed some light on this matter as you have simply not explained anything to me and their store manager Caleb simply just refused to assist and has yet to respond to my email that I had sent on the 18/02/2025 Kindl Regards