VERY UNHAPPY CUSTOMER

About mid November I purchased a LARGE fluffy dog bed from DOG BOX SA. After a day or so I e mailed them and informed them that I had been sent the medium inner cushion in place of the Large. They rep**** and asked me to send pictures which I did. On the 24th November they mailed me and acknowledged that I had in fact been sent the incorrect size cushion and n a follow up e mail of the same date informed me that they were sending the correct size cushion to me. On the 29th November I received a mail informing me that the replacement cushion would be delivered the same afternoon or the next morning - STILL WAITING!!! I sent another e mail to them on the 29th of November with photos attached, informing them of the fact that the cushion cover had 2 holes in it. & received a reply mail to say the team was "reviewing" my problem & that they will get back to me soonest. STILL WAITING!!! I think their After Sales service is really bad. They don't keep their word or follow up. I sent another mail yesterday and today I left a message on their one & only contact Number however, based on my experience so far I would be very surprised to hear back from them. I am not impressed with the quality of the bed, the fabric is flimsy and I don't expect it to last very long. I feel the product was NOT worth the R1,000+ that I paid. After this very unsatisfactory expereince I would definitely NOT recommend Dog Box SA to anyone thinking of buying a dog bed from them.