Un received order

I received a questionnaire from Hello Peter asking is I would recommend Dog Box after my problem with them and I said yes. 5o out the record straight, I would recommend their product which is very good. Based on my first experience buying in line from them I would also recommend them. That said it does not mean that the problem has been resolved and that they are still sitting with an amount of R1359.00 of mine which they deny even though I have send bank statement copy; proof of payment, and an email from admin@dogbox acknowledging that they had sorted out the error and would be rectified immediately. Asking me whether I would now recommend them seems like the whole issue has been swept aside. So if anyone considering using them, my first experience very good as with product and my second experience has been shocking.