1 reviews | Active since Mar 2021
Think Twice!
Please be wary of ordering from this Company.
I first dealt with Dog Box SA about 4 years ago when I purchased 3 Large dog beds from them. The service was quick and painless. This year I decided to buy 3 new Dog bed cushions and dog blankets. What a night mare this has turned out to be. Seems like I too am experiencing the exact same issues posted here in other recent reviews.
Firstly when you place your order you are inundated with Spam emails trying to lure you to buy more but after I unsubscribed to these it was downhill from there. I’ve been patient and allowed them the 5 working days to receive at least a tracking number to no avail. Yes as others have mentioned you get no response to any emails but just receive automated Spam emails instead, no acknowledgement of your queries or concerns. There is no number to call them on. I’ve sent them a messages via db to which I received a response yesterday 29 Dec 2021 that they are overwhelmed at the moment, they apologise for the delay and will send me a tracking number and will send my order to me in the afternoon. Today 21 Dec 2021 I again send a message on db requesting a tracking number and if they unable to supply the goods then they can issue me a refund to which I receive a multitude of excuses and get told the owner is trying to balance cash flow issues which is really not my concern. If a company is unable to supply the goods then do not take orders and accept payments. I demand a Refund!. I’m not prepared to accept anymore excuses and get the runaround. I will go to PAYFAST and take this issue further. Shoddy service like this is unacceptable. Lack of communication is unacceptable. If you cannot produce then close your business. Sad that one has to experience this type of service.
Since posting my review I’ve managed to be in contact with Tiffany from Dog Box SA to discuss the non communication and non delivery of my orders. She explained that the fabrics used are all imported and that they were experiencing a few difficulties and gave me the opportunity to receive a refund as requested or would I still like to go ahead with the delivery. Today 24 December I received the 3 dog bed cushions, 3 covers and 3 blankets that I ordered plus a gift of 3 additional cushion covers and a blanket which was a very unexpected surprise. Thank you Dog Box SA for attending to the problem and for the kind gesture. Problem was resolved
Since posting my review I’ve managed to be in contact with Tiffany from Dog Box SA to discuss the non communication and non delivery of my orders. She explained that the fabrics used are all imported and that they were experiencing a few difficulties and gave me the opportunity to receive a refund as requested or would I still like to go ahead with the delivery. Today 24 December I received the 3 dog bed cushions, 3 covers and 3 blankets that I ordered plus a gift of 3 additional cushion covers and a blanket which was a very unexpected surprise. Thank you Dog Box SA for attending to the problem and for the kind gesture. Problem was resolved