They dont process credits - *****ing!

Item: Dog Box SA
Rating: 1
Author: Brenda V

The communication from the business is atrocious! And dont try to reach them via phone - the only number they share on their website never works (only goes oe voicemail).

I drove to their address in Germiston on 21 December to personally return the item ordered, and spoke to Charles (supposedly the owner) on Khujo's phone (the guy working in the shop). Charles promised me that my order will be credited the same day, and that I wi receive confirmation later that day.

Needless to say, nothing has happened to date - no responses on my email, and I am stil not able to get hold of anyone via the number.

Be careful - great product, but the worst service. And if you need to do a return, they will simply take the item, but keep your money!

Helpful (0)

Replies (2)

Dog Box SA's replyOfficial

11 Jan 2023, 12:03

Hi Brenda

Our sincerest apologies for this, this should’ve been taken care of for you already.

We are having this looked into for you & sorted ASAP.

Please let us know if you need anything else & we’ll gladly help out

Dog Box SA's reply11 Jan 2023, 12:03

Official

Brenda V's updateReviewer Update

11 Jan 2023, 21:27

I have had no response on my emails, and the credit has not been passed, even though snd rhe phone number still does not work. The credit for the item returned on 21 December has still not been passed, even though the item was returned to the address as specified.

The product is good, but due to the fact that there is no way of reaching you, no response and credits not being passed, I will not, can not in good conscience recommend this product/brand to my animal ***** friends.

Disgusted

Brenda V's update11 Jan 2023, 21:27

Reviewer Update