AS
Anneline S
1 reviews | Active since Dec 2022
14 Dec 2022, 09:20
Payment made and did not receive my Dog bed
I am so disappointed with Dog box SA, I ordered a bed more than 2 weeks Ago and have not received anything till today when I checked the tracking it says my order was cancelled, I emailed and tried calling there is no response this is very bad service, I will not recommend this business to anyone they take your money upfront and fail to deliver on services judging by the reviews this happens a lot. Really really bad service and the funny part is that they send you an email to review them on Hello Peter makes no sense !!!!
Helpful (0)
Replies (3)0
Replies (3)
Dog Box SA's replyOfficial
14 Dec 2022, 09:53Hi Anneline
we are so sorry for this, there was a hash up at Courier Guy’s depot and they did return this order to sender, we did redispatch this out to you yesterday & this will be with you by this afternoon/ tomorrow morning at the very latest.
we are also going to be including a 10% off gift card for you to apologise for the inconvenience experienced.
let us know if you need any other assistance & we’ll gladly help out
we are so sorry for this, there was a hash up at Courier Guy’s depot and they did return this order to sender, we did redispatch this out to you yesterday & this will be with you by this afternoon/ tomorrow morning at the very latest.
we are also going to be including a 10% off gift card for you to apologise for the inconvenience experienced.
let us know if you need any other assistance & we’ll gladly help out
Dog Box SA's reply14 Dec 2022, 09:53
Official
Hi Anneline
we are so sorry for this, there was a hash up at Courier Guy’s depot and they did return this order to sender, we did redispatch this out to you yesterday & this will be with you by this afternoon/ tomorrow morning at the very latest.
we are also going to be including a 10% off gift card for you to apologise for the inconvenience experienced.
let us know if you need any other assistance & we’ll gladly help out
we are so sorry for this, there was a hash up at Courier Guy’s depot and they did return this order to sender, we did redispatch this out to you yesterday & this will be with you by this afternoon/ tomorrow morning at the very latest.
we are also going to be including a 10% off gift card for you to apologise for the inconvenience experienced.
let us know if you need any other assistance & we’ll gladly help out
AS
Anneline S's updateReviewer Update
14 Dec 2022, 10:15Thank you, I will be looking out for my order!
Is there a reason you guys don’t reply to emails and your number doesn’t work? This will save you a lot of bad reviews.
Thank you
Anneline
Is there a reason you guys don’t reply to emails and your number doesn’t work? This will save you a lot of bad reviews.
Thank you
Anneline
AS
Anneline S's update14 Dec 2022, 10:15
Reviewer Update
Thank you, I will be looking out for my order!
Is there a reason you guys don’t reply to emails and your number doesn’t work? This will save you a lot of bad reviews.
Thank you
Anneline
Is there a reason you guys don’t reply to emails and your number doesn’t work? This will save you a lot of bad reviews.
Thank you
Anneline
Dog Box SA's replyOfficial
15 Dec 2022, 13:00Thank you Anneline
Yes, same reason we have had with regards to your order unfortunately we had a stint of load shedding destroy our tech with a power surge, and we have only become fully operational as of yesterday we do sincerely apologise for this
Let us know if you need any other assistance & we’ll gladly help out
Yes, same reason we have had with regards to your order unfortunately we had a stint of load shedding destroy our tech with a power surge, and we have only become fully operational as of yesterday we do sincerely apologise for this
Let us know if you need any other assistance & we’ll gladly help out
Dog Box SA's reply15 Dec 2022, 13:00
Official
Thank you Anneline
Yes, same reason we have had with regards to your order unfortunately we had a stint of load shedding destroy our tech with a power surge, and we have only become fully operational as of yesterday we do sincerely apologise for this
Let us know if you need any other assistance & we’ll gladly help out
Yes, same reason we have had with regards to your order unfortunately we had a stint of load shedding destroy our tech with a power surge, and we have only become fully operational as of yesterday we do sincerely apologise for this
Let us know if you need any other assistance & we’ll gladly help out