NM
Nazlie M
1 reviews | Active since Nov 2022
23 Nov 2022, 12:26
**********
Please everyone . This is a ********** company. I purchased two beds for my dogs . Paid via credit card and have not heard from them . Every means of contact is declined . I feel sick.
Helpful (0)
Replies (4)0
Replies (4)
Dog Box SA's replyOfficial
23 Nov 2022, 12:54Hi Nazlie
we are so so sorry that you feel as though we are a ********** company.
May we please ask you for your order number so that we can h acc e your order through to you ASAP.
Let us know if you need any other assistance & we’ll gladly help out
Thank you in advance
we are so so sorry that you feel as though we are a ********** company.
May we please ask you for your order number so that we can h acc e your order through to you ASAP.
Let us know if you need any other assistance & we’ll gladly help out
Thank you in advance
Dog Box SA's reply23 Nov 2022, 12:54
Official
Hi Nazlie
we are so so sorry that you feel as though we are a ********** company.
May we please ask you for your order number so that we can h acc e your order through to you ASAP.
Let us know if you need any other assistance & we’ll gladly help out
Thank you in advance
we are so so sorry that you feel as though we are a ********** company.
May we please ask you for your order number so that we can h acc e your order through to you ASAP.
Let us know if you need any other assistance & we’ll gladly help out
Thank you in advance
NM
Nazlie M's updateReviewer Update
23 Nov 2022, 13:04Please note I registered on your site and made payment . On trying to track my order my details were no longer there . Payment went to the merchant Charles Featherstonehaugh. I have been trying to phone and whattsapp to no avail .
NM
Nazlie M's update23 Nov 2022, 13:04
Reviewer Update
Please note I registered on your site and made payment . On trying to track my order my details were no longer there . Payment went to the merchant Charles Featherstonehaugh. I have been trying to phone and whattsapp to no avail .
Dog Box SA's replyOfficial
23 Nov 2022, 13:46we are so sorry for this again Nazlie, Shopify didn’t add the order automatically even though we had received payment on the Payfast end (First time this has happened) we’ve sent through a query to both dev teams as to why this did happen.
we have processed your order & this will go out to you by tomorrow afternoon at the very latest along with a 10% off gift card to apologise for this mishap.
let us know if we can assist with anything else & we’ll gladly help out
we have processed your order & this will go out to you by tomorrow afternoon at the very latest along with a 10% off gift card to apologise for this mishap.
let us know if we can assist with anything else & we’ll gladly help out
Dog Box SA's reply23 Nov 2022, 13:46
Official
we are so sorry for this again Nazlie, Shopify didn’t add the order automatically even though we had received payment on the Payfast end (First time this has happened) we’ve sent through a query to both dev teams as to why this did happen.
we have processed your order & this will go out to you by tomorrow afternoon at the very latest along with a 10% off gift card to apologise for this mishap.
let us know if we can assist with anything else & we’ll gladly help out
we have processed your order & this will go out to you by tomorrow afternoon at the very latest along with a 10% off gift card to apologise for this mishap.
let us know if we can assist with anything else & we’ll gladly help out
NM
Nazlie M's updateReviewer Update
23 Nov 2022, 14:10This has honestly been a nerve wrecking and emotionally horrible experience . I have had to cancel my credit card and have no funds until my new card is available
NM
Nazlie M's update23 Nov 2022, 14:10
Reviewer Update
This has honestly been a nerve wrecking and emotionally horrible experience . I have had to cancel my credit card and have no funds until my new card is available