NK
Nikita K
1 reviews | Active since Jan 2015
02 Nov 2021, 20:45
Extremely Bad Service
I am extremely unhappy with Thier service. There is no why to call Dog Box SA and they are ignoring my emails and soical media DM's. They promise me that my dog beds will be delivered on Saturday 30 October 2021and nothing. I do not have any updates or tracking number. I have requested for your manager and CEO email address , and they are ignoring me. They do not have contact number. I ask them to call me and I was told that they do not speak to thier customers.
Helpful (0)
Replies (3)0
Replies (3)
Dog Box SA's replyOfficial
02 Nov 2021, 22:53Hi Nikita
we do once again apologise for this, this is why we do set our delivery period at a 5 working day window, as we unfortunately can’t control the delivery once it has left our distribution, we are having this sorted for you, though this will still be delivered to you within our delivery window as per site.
let us know if you have any other concerns & we’ll gladly help out
we do once again apologise for this, this is why we do set our delivery period at a 5 working day window, as we unfortunately can’t control the delivery once it has left our distribution, we are having this sorted for you, though this will still be delivered to you within our delivery window as per site.
let us know if you have any other concerns & we’ll gladly help out
Dog Box SA's reply02 Nov 2021, 22:53
Official
Hi Nikita
we do once again apologise for this, this is why we do set our delivery period at a 5 working day window, as we unfortunately can’t control the delivery once it has left our distribution, we are having this sorted for you, though this will still be delivered to you within our delivery window as per site.
let us know if you have any other concerns & we’ll gladly help out
we do once again apologise for this, this is why we do set our delivery period at a 5 working day window, as we unfortunately can’t control the delivery once it has left our distribution, we are having this sorted for you, though this will still be delivered to you within our delivery window as per site.
let us know if you have any other concerns & we’ll gladly help out
NK
Nikita K's updateReviewer Update
03 Nov 2021, 06:50Why did your consultant say it would be delivered on Saturday 30 October 2021? I have this all in writing. Why do you not have content number were I can speak to someone? why did your consultant say , they do not speak to your customers?
NK
Nikita K's update03 Nov 2021, 06:50
Reviewer Update
Why did your consultant say it would be delivered on Saturday 30 October 2021? I have this all in writing. Why do you not have content number were I can speak to someone? why did your consultant say , they do not speak to your customers?
Dog Box SA's replyOfficial
03 Nov 2021, 22:52We do apologise for this Nikita, our phone lines are automated because we are an online business. We do stipulate the 5 working day window to best manage customer expectations and this was delivered 03/11 from being ordered on 28/10 - 4 working days excluding the holiday.
please let us know if you have any other queries or concerns & we’ll gladly help out
please let us know if you have any other queries or concerns & we’ll gladly help out
Dog Box SA's reply03 Nov 2021, 22:52
Official
We do apologise for this Nikita, our phone lines are automated because we are an online business. We do stipulate the 5 working day window to best manage customer expectations and this was delivered 03/11 from being ordered on 28/10 - 4 working days excluding the holiday.
please let us know if you have any other queries or concerns & we’ll gladly help out
please let us know if you have any other queries or concerns & we’ll gladly help out