Either a **** or extremely bad customer service. Still waiting for order to be despatched

Item: Dog Box SA
Rating: 1
Author: xmasdaybaby X

Ordered a pet bed from this online retailer. Got proof of payment from Payfast plus confirmation that payment received and order confirmed. Waited for tracking number and courier company, got told bed despatched last Thursday, still no tracking number or any sign of the order being on its way. You cannot contact them. WhatsApp not operational, unable to call phone doesn't even ring, emails not answered, it's either a **** or a very badly run operation with little interest in the customer. Busy reporting them to the necessary people including Payfast, police, consumer council. I wish I had read the Google and Helopeter reviews prior to ordering. They delete negative posts on their Facebook page. Shocking. I'm a pensioner, I bought the dog bed for my old dog and can't afford to lose over R500

Helpful (0)

Replies (2)

Dog Box SA's replyOfficial

07 Dec 2021, 14:23

Hi Carol

we have had this sorted for you & this will be with you by days end today.

please note because of season, there are delays. This order was ordered 29/11 & will be with you by this afternoon within a 6 working day period.

we do stipulate as per site that during season, win Black Friday/ Cyber Monday there are delays because of the volume that has to go through the courier depots.

Pleqse let us know if you have any other concerns & we’ll gladly help out 🐶

Dog Box SA's reply07 Dec 2021, 14:23

Official

xmasdaybaby X's updateReviewer Update

07 Dec 2021, 16:36

There is nothing on your website to indicate delays. Also, you have only now responded and sent out my order because I reported you to Payfast who have been in contact with you. As an online retail business you need to be contactable, by phone and email. You cannot just choose to ignore customers. You remove bad reviews from your Facebook site, you state you can be contacted on WhatsApp but you are not contactable. There are similar beds available from more trusted sites who do respect customers and are contactable. I will not be recommending you to anyone. Your service is abysmal to say the least. Hopefully having Payfast contact you has provided the necessary wake up call. I would strongly encourage any other customers who have a bad experience and don't receive the goods they have paid for, or are ignored, to do as I did. Report to police, consumer council and payfast, then watch how quickly they sort your problem out👍

xmasdaybaby X's update07 Dec 2021, 16:36

Reviewer Update