LT
Loraine T

1 reviews | Active since Dec 2021

17 Dec 2021, 09:13

DO NOT USE DOG BOX SA !

Dog Box SA are sadly lacking in people skills and turn around times. My order eventually arrived 21 days later , different color to what I had ordered, quality terrible. It is almost impossible to contact this company. Cell no goes to voice-mail...messenger and emails are unanswered...when you write a negative comment on FB it is deleted and you are blocked. There FB page looks fabulous... no negative comments...this is when the warning bells should have gone off.. there is no such thing as perfect !! I would advise anyone to NOT use this company rather buy from a pet shop so you know what you are getting. Also check Google reviews..their write up are terrible...I wish I had checked other platforms beforehand and not just re**** on their FB page which they can manipulate as they please.

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Replies (2)
Dog Box SA
Dog Box SA's reply17 Dec 2021, 10:11
Official
Hi Lorraine

we have had your covers sorted for you & these will be going out to you today. We do apologise, this isn’t a complaint we have received at this time.

let us know if you have any other concerns & we’ll gladly help out
LT
Loraine T's update17 Dec 2021, 11:01
Reviewer Update
You have to be joking .... I have sent 4 emails and around 10 messsages via messenger which you have read, so that is a blantant lie that you haven't received this complaint.. And if you haven't received this complaint, then how the hell would you know what colour I require ?? BUSTED !! Please provide a Courier Waybill.