Non Compliance.

On 27 November 2024 i opened a laybye at Dodos Upington i deposited the amount of R210.. On 28 January 2025 i fully paid the outstanding amount of R480.. On 05 February i visited the store again..i was helped by to ladys..i ask them too please exchange this shoes I've bought with one size bigger..They ask from me the original receipt,and i indicated to them that ive misplaced it,but i showed them the payments on my phone(capitec app)They indicated that they do not keep record of their laybye transactions. I was so shocked.They further said me that the copy of their receipts is been picked up by the courier,and they cannot assist me with out a receipt. One of the ladys advise me to leave the shoe's at the store as she is gonna look for a reference nr to assist me,but its gonna take some time. I then hand over the shoes to her and exit the store..They are currently in possession of the money and shoes.The sad part of this is that my family are regular customers of this store and to be treated like this,is very low. My overall observation of the encounter with this staff were very disturbing as they are not aware of what the Consumer Act states ito misplaced of the original receipt. They are misinformed and seems that they only abide by the policies of their Company, and do not have any regard to the rights of the customers.I feel been let down by Dodo's.