Terible company for internet-Service is horrible and they charge for many things not said in call

We joined Dodo on 4 Dec 2017 as we were not happy with the service from our previous ISP, the sales person told us we will pay $39 INCLUSIVE of line rental and 20mbps internet. We specifically asked the full fee and he said thats all inclusive, we also said we dont need a router as we just paid $400 for a new high quality one, the sales guy said its fine we wont receive a router or get charged for it.We asked to think about it for a month as we need to give notice to our current ISP and he said NO DONT WORRY, dodo will cancel it for us and do the switch, he kept pushing the sale, we asked it not to be signed as we want to think about the offer first and he kept pushing. We signed and thought okay its cheap for all inclusive deal. Set to start 4/12/2017. Last week we received the router and paid for it when we strictly asked it not to be sent. we called Dodo and they said they will collect it, its a week later and the router is still here and we haven't been refunded. On the call the guy specifically said we will be signed for a 12 month contract.. We called Dodo tonight as our internet has been off all day and we couldn't call earlier, they informed us it is because our service has been cancelled with our ISP and they never migrated the line. We contacted DODO and after a 1 hour phone call being hand balled from department to department that they did NOT include the line rental with Dodo as the sales person said and our old service provider cancelled the service. We now have no internet for Friday, Saturday and Sunday and possibly Monday yet we have to pay for it. We were on the phone with 4 different people, every time having to repeat the whole story and Dodo doesnt want to take blame for their selling mistake. They said they can activate the line for Monday but its extra $30, problem here is we will pay more than we paid with our old ISP and that was one of the big reasons we were shopping around, We will also have to pay a cancellation fee with Dodo! This is absolutely disgusting, they dont want to give us the name of the sales person but its definitely not in Australia, they do offs**** and the people there struggle to speak english, thats the problem with the sale, many times he didnt understand our basic English. We want this to be cancelled with NO PENALTY FEE , OR activate our line with no extra fee as it is not us who was at fault. DODO has *********** employees who cannot speak english and are trying to sell a product to the Australian market. How come should we suffer for the companies fault? Why should we pay for their gross negligence in employing *********** illiterate staff? I was sold a product at a price and i expect that product at that price.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Calls today 15/12/2017 Jessy- Sales department (Very pathetic service!!) , Customer service Call reference nr ********** 9 Person in technical support- reference ID ********** 41 - he then transferred me to a supervisor who eventually could speak English and assisted me telling me only Monday we can be helped but will be charged

This is unacceptable !!!!!!