Pathetic service from Dr Nay Wells Hutton Piccolo staff

Pathetic service from Dr Nay well staff. A claim that suppose to have been putten through In January 2019 just after baby was born and had a emergency admission after being discharged. Been contacted today after 11 months down the line after numerous follow ups i have made regarding the invoices i have been receiving am i been told by the damn rude manager Juan and his staff that it is my responsibility to sent through claims to the medical, yet since July i have been calling and been told by dr nay wells staff they will try having it sorted, Manager Juan and staff knows nothing about customer service, after wanting him to confirm his name and Surname tells me he has given me his name in the beginning of the discussion and refused to give the name again and said revealing his surname to me as requested is not important.