Details discussed with 3rd party & billed for complaining

<p>On 28 December 2016, I went to casualties at Milpark Hospital to be attended to, due to an injury.</p> <p>I waiting for a long time to be assisted, and sat in the waiting area listing to the Dr’s down the hall having various discussion, including about how “live Facebook” has become.</p> <p> </p> <p>After an hour of listening to this (and no one else being in the waiting area for a long while), I enquired at Reception as to when I will be assisted. Reception advised that the file has been sent to the back and the Dr’s will advise when they are available.</p> <p> </p> <p>A few minutes after, I was called to go through to see a Doctor. A gentleman came in and introduced himself as the Dr who will be attending to me. I vented to him about the service delivery, upon which he said he will investigate.</p> <p> </p> <p>The Dr came back with a gentleman who introduced himself as the Shift Doctor (which as informed today, was actually a Shift Nurse), explaining that they never got the file. When Reception changed shifts, they forgot to hand the file to the Dr’s at the back.</p> <p> </p> <p>I subsequently vented a bit more. The Shift “Nurse” then instructed me to go to X-Rays.</p> <p>Upon arriving at X-Rays, I decided to rather leave the hospital as the service delivery at both stations were absolutely non-existent.</p> <p> </p> <p>During the first week of January, I notice that my medical aid has been charged by Milpark and Monteith Nay Wells and Heyman Inc. I subsequently logged a complaint about and spoke to Faye Bophela.</p> <p> </p> <p>During the first call, Faye was incredibly rude and I requested to speak to her Superior. Faye refused to transfer the call and I subsequently ended the call.</p> <p> </p> <p>A short while later, Faye called again and requested to investigate the matter, to which I consented.</p> <p> </p> <p>A short while later, Faye called again, however, this time I was in a meeting and one of my staff members attended to the call. FAYE DISCUSSED THE ENTIRE MATTER with my staff member, a 3rd party, without any form of consent from me.</p> <p> </p> <p>Emails regarding this issue has been going back and forth since the 5th of January to date (which is attached for your perusal).</p> <p> </p> <p>Important to note how many times Faye blatantly ignores the question in the emails.</p> <p> </p> <p>Today, I get a call from Dr Monteith who informs me that the fact that I spoke to the Dr constitutes a Consultant and they will bill me for it and it is due and payable. Also because I was taken from the waiting area to where the Doctors attend to patients. Also, because according to his Dr, I used foul language while complaining to him. (Interestingly, I have a witness who will confirm that no foul language was used).</p> <p> </p> <p>Dr Monteith also made a point of it to tell me repeatedly that there is a BIG difference between the Hospital and the Doctors.</p> <p> </p> <p>Dr Monteith is not willing to listen, nor answer questions when asked. I asked 4 times if Faye works for the Hospital or for the Doctors and Dr Monteith refused to answer this question, eventually claiming that he did not hear the question.</p> <p> </p> <p>My opinion is that Dr Monteith is incredibly rude and should not deal with complaints, if conflict resolution training has not been done.</p> <p> </p> <p>It is evident, from the manner in which the Hospital and the Doctors conduct themselves, that the Patient has no rights, and the Doctors have every right and a sense of entitlement.</p> <p> </p> <p>This leaves me with a few questions:</p> <p> </p> <p>1. How is logging a complaint deemed as a Consult?</p> <p>2. How is private and confidential information revealed to a 3rd party without consent?</p> <p>3. If there is such a BIG division between the Hospital and the Doctors, should I therefore not sign any forms with the Doctors and not just the Hospital?</p> <p>4. Is the BIG division only there when a complaint arises?</p>