Mal administration

<p>On 29/01/2015,start of new funds in Gems medical aid i went for yearly check-up,only to find the doctor's adminstration desk send the claim through to Gems with wrong codes,off cause resulted in the claim rejected by Gems,only December 2015,they let me know for 1st time about unresolved account handed me over to Du Plessis and Partners Attorneys,i requested the Gems claim which now was paid on 29/01/2016,my total due on account at Attorneys was R1179.90, they deducted the payment of claim,but i am still liable to pay the rest of the account,which the Doctor's admin staff already said must be written off!!Account nr at AttorneyGJA ********** 24,acc nr DEB3045,now they send me emails saying 40% off any costs if i settle before 21 December2016, for an account which the Doctor's staff administered wrong too Gems Medical Aid Scheme,how wrong can this be,i have proof of every email,Vanessa at the Doctor' office admitted that an incorrect code was used and when they rectified it my funds at that time already was exhausted!I only became aware of the account which was not paid in December2015 when the Doctor staff picked it up this is utterly pathetic,mal administration if you ask me,now i must settle attorneys because of Doctor's staff errors!!!please help me,this is not the only matter there were previous cases of other people as well!</p>