NO REFUNDS

I initially engaged with the company in order to expedite my application for an unabridged birth certificate. Long story short, I was fortunate enough that my visa application was approved using other documentation and I was granted my visa before I had even finished all the paperwork for DocAssist. I had already made payment upfront and therefore requested a refund which the lady with whom I was in contact agreed that it would be fair considering the process had not yet begun. I was informed that I would still be subject to an admin fee. I made payment 11 April 2023 and I am still yet to receive a refund, let alone a response from who I assume is the owner or manager. The woman with whom I had been communicating (Orienta) was helpful and at least responds to emails. It's ridiculous to have to beg for my money back considering I have made payment for services I have not received.