Absolutely disappointed and unimpressed.

What started out as a very promising business association has ended up terribly. Divan seemed like a very nice young man and promised us good work and excellent after sales service.

Divan installed an automated gate for us.

However, from the onset his time keeping was bad, to say the least, always running late, not pitching up etc etc. We overlooked this initially because he seemed a nice guy and always had some kind of "feasible" excuse but towards the end these ran thin. Each time we had to take off work etc to be there for him and so this cost us time and money.

The other issues revolved around the fact that:

the gate was transported on the back of a trailer and the straps cut into the powder coating so almost immediately it starting rusting. The gate motor didn't work and had to be replaced with a new motor - causing more delays By the time the motor was taken in to the supplier the warranty had run out and R800 was needed to be paid in to swop it out. We paid half of that. When he came in to replace the motor he did some repainting. In fact he painted the gate a number of times but it continues to rust to this day. He used and extension cable to connect the gate to the power source - which we found out later is not compliant with the Electrical Installation Regulations Our electricity starting tripping We got a separate electrician to come in to fault find and he pointed out the above plus a number of other issues relating to Divan's work. The electrician would not sign off on Divan's work and said it was an electrical and fire hazard. We had been trying to get hold of Divan to ask him to come sort this out but he stopped taking my calls and did not respond to my emails, whatsapp's and sms's. When I got hold of him eventually from my office phone he said that he was having a problem with his phone which is why he did not get my messages, calls? He promised to come out and sort the problem out. I even offered to pay for the extra material needed to complete the job - another R850 for the electrical component, which I did. I deposited the money into his account and we made an arrangement for a day. He did not turn up. I eventually got hold of him again and he arranged for another day. I messaged him the day before to confirm and he rep**** that he had a life changing meeting with someone else for possible work. He said he was sure I would understand! I did not and told him so and tried to reorganise another date. Over the weekend the electricity to the gate, garage and study failed. He still had the same problem with his phone because he did not get my calls, whatsapp's, sms's nor even my emails. The end of this is that I have had to consult a lawyer who recommended I get another electrician in to complete the work and send the invoice to him. Which I have had to do. He still has the R850 I paid him for the materials and has made no attempt on his side to reimburse me for this. I also have to get another service provider in to redo the paint work.

We are very unhappy about this whole situation. We made a number of very concerted efforts to prevent this from escalating to this but to no avail.