Refund Complaint

We made an online booking on the 17/01/2018 and due to some delays on their online portal ticket could not reflect in time on their records and the passenger had to pay again for another ticket. We called DMJ transport and spoke to (Yamkela & Khulile) they both could trace both payments and advised us that they have escalated the case to management for refund. We have been waiting for that ever since, and all they do (DMJ staff) is to keep sending us from pillar to post without any positive response. We sent every supporting documentation they requested but still nothing, no communication, no nothing. Let alone the poor service and bad attitude their staff are.