Poor service from Dmj bus services

On the 24th May 2019 DMJ bus service was scheduled to leave at 12:30pm at umtata, bus only arrived at 12:45 -no apologies. Ok I got into the bus only to find that the bus is going to cape Town and will depart at 13:30, imagine. Bus left at 13:35 from umtata and we were told that we'll get into another dmj bus in Queenstown, a process that took for ever because we had to wait for another bus. Bus arrived we were instructed to go that bus, bus left for Jozi. Now last night I was travelling again on a dmj bus from kroonstad, scheduled to leave at 21:40, got at the departing point around 21:25pm bus left. Problem started again when we got to Queenstown they had to interchange again but now the bus that was suppose to be travelling to East London was not there so they arranged a taxi for the people. We still waited for more than 30minutes because the driver won't be able to take us to umtata and bare in mind on my ticket it says the destination is umtata and scheduled time is 8:40. Driver comes back telling us that we'll have to wait for another bus (Jobela bus services) our destination is Ngcono, so we're on our way to Ngcono now and we'll have to wait for this other that we don't even know when it will arrive. DMJ is so unprofessional ,drivers don't communicate, and don't work according to schedule. Their clientele service sucks