Pathetic putrid Service from DMJ Bus Service.

So tickets ordered two weeks in advance to cape Town as all the other bus services are fully booked for the specific date. As usual and heard before DMJ is ALWAYS delaying. Which makes us abit sceptical but we have no other option. Anyway so arrive 30 Mins before the time at the station and wait - 9 o'clock, bus arrival time we get a call stating that there is a delay. Okay no problem we expected that. Over every hour later we kept calling wanting feedback. The lady who works at the office in cape Town by the switchboard says the bus broke down in colchester. Still phoning every hour for feedback, so as we asking her if they not suppose to have alternatives like a bus on standby or something she's saying no or she don't know, or there's nothing she can do. But with too much attitude too. So someone takes a drive to Colchester and doesn't find the bus ona break down there. Everytime we call for feedback the lady at the switchboard either cuts the call while speaking to her or she screams at us over the phone. So from having to leave pe-cpt 20 Sept @9pm eventually the bus came 21st Sept @6:10am. What service is that? No one apologizing, nothing. Sick service. I suggest you guys remove your services cos all the feedback I've received and didn't want to believe so now I do. If nothings is going to get done about this, I'm sure taking it further.