NOT VALUEING YOUR PASSENGERS

<p>Worse experience ever with the service it's understandable that a bus can be late or have other issues but the way the staff communicated and handled the situation was unprofessional and just did not care. A bus that was supposed to leave yesterday at 15:05 at KWT station arrived more than 45mins late,after that of the people who had to go on only a few did and 18 of us were told the bus is full. Seemingly they overbooked no one told us that instead we had a staff member tell us there were people in this bus "who were written by hand and not booked" . We also had someone tell us if we had an issue we would just be given our money back. We sat for more than an hour and were then told to get our bags out the bus,we ask why we are told cause a quantum has been hired now we were not informed of this before before being told to get our bags out and obviously were very unhappy and refused to let a bus we had booked to leave and get our bags out while we are sitting waiting for God knows what. Only then did the same lady who said there were people who had not booked inside the bus when we asked her why they were taking priority than us she says no those people had booked. I for one personally ask this lady if I could cancel my ticket and get a refund and she said yes but I don't know where you will get your money. Now this was DMJs fault but I still could not cancel. 2 and half hours later some of the people agreed to get on the quantum to meet another bus the driver of the quantum is told we will all meet in Alice we get there and no bus even the one that was following us had just passed and did not communicate,I myself had to call the person who had organized the quantum cause they weren't picking up the drivers calls but they managed to pick up a different numbers calls which was mine to ask for the bus drivers number to ask him where they were needless to say we never got that number we were fortunate people from the petrol station told us the bus had passed and we convinced the quantum driver just to follow.</p> <p> </p> <p>We get to Fort Beaufort and both buses are there get told they are both traveling together so that's leave our bags,I personally told both bus drivers that I would fight with someone if we got to CT and my bag now had stories needless to say when we got to CT the driver denied saying this luckily I got my bags. We got into the delivering taxis I was going to Strand the worst driving ever no stopping at the traffic lights just reckless driving .</p> <p> </p> <p>In all this I for one understand things beyond our control happen especially when traveling on the road. My issue is how things were communicated and handled. DMJ staff had total disregard of us as if we had not paid,they just did not care.</p>