I need my refund for a terrible service

I received a bad bad service from DMJ, I booked a bus from Grahamstown to Bellville departing at 19:15 on Saturday 05/01/2018. Firstly, the bus was late by 3 hours, no calls no sms received regarding the delays. When I call the head of office, the calls were not picked up. 2ndly when the bus arrived it was full. And the driver **** and said there was a bus sent earlier of which no bus was not sent. 3rdly, he wanted to leave us at the stop, bear in mind the time was past 11pm. He said the bus from PE is coming, or else we should get in the bus so he can drop us to bus hired. We decided to get in because it was raining and it was very late plus we didnt trust that there was a bus coming. We stood there for almost 2 hours to PE, when we arrive there, there was no bus and there were still people in PE waiting for the same bus. Instead of fixing the problem, the driver asked people to get in the bus while it was full. Can you can imagine us sitting on the passage others standing. The worse of all I was travelling with an infant. I got a seat in George when someone was getting off. No one cared to update us or anything. The worse of all the bus was suppose to drop me in Bellville, it went straight to Cape Town and came to drop afterwards me. It was suppose to drop me at Du Parc cap station but it left me at the terminus station. I need my refund from DMJ. I will never use that bus again.