EXTREMELY POOR SERVICE

M EXTREMELY UPSET WITH THE SERVICE PROVIDED BY YOUR COMPANY.

MY 60YEAR OLD MOTHER AND MY 2YEAR OLD DAUGHTER BOOKED A DMJ RETURN BUS TICKET FOR THE 27/12/2019 AND IS MEANT TO RETURN ON THE 30/12/2019. I GOT A CALL FROM MY MOTHER THIS MORNING SAYING THAT THEY ARE STILL IN THE WESTERN CAPE, JUST BEFORE WORCESTER, KEEP IN MIND THE THAT THEIR BUS WAS SUPPOSED TO HAVE LEFT AT 7PM ON THE 27/12/2019.

1. THE BUS WAS EXTREMELY LATE AS IT ONLY ARRIVED TO GET THEM ROUND ABOUT 9PM AT NIGHT. 2. THE BUS WAS IN NO CONDITION TO TRANSPORT ANY PASSENGERS AS IT BROKE DOWN A FEW HOURS AFTER THEY HAD LEFT. 3. ANOTHER BUS CAME TO GET THEM AND ALSO BROKE DOWN JUST BEFORE THE COULD EVEN REACH WORCESTER. 4. THEY HAVE BEEN STUCK THERE SINCE THE EARLY HOURS OF THIS MORNING AND ALL THE DMJ OFFICIALS INCLUDING THE BUS THAT HAD "BROKEN DOWN" LEFT THEIR PASSENGERS ALONE. WOMEN AND YOUNG CHILDREN ARE NOW STRANDED. 5. I CALLED THEIR OFFICES TO TRY AND GET HELP BUT ALL I GOT WAS THERE WAS A BUS SENT TO THEM AND WILL BE ARRIVING SHORTLY. KEEPING IN MIND THAT THAT'S WHAT PASSENGERS WERE TOLD HOURS AGO WHEN THE DMJ OFFICIALS LEFT THEM THERE.

I AM EXTREMELY UPSET AT THE PATHETIC SERVICE PROVIDED AND DEMAND A REFUND. THIS IS DELIBERATELY PUTTING THE LIVES OF OUR LOVED ONES IN SERIOUS DANGER AS THERE ARE A LOT OF WOMEN AND CHILDREN STRANDED WITH NO HELP IN LINE.

IF THIS BUS DOES EVENTUALLY ARRIVE, MY MOM AND DAUGHTER WILL ARRIVE 29/12/2019 AND WILL BE FORCED TO RETURN BACK IN THE 30/12/2019 WHICH IS EXTREMELY UNFAIR ON THEM AS DMJ BUSES ARE AT FAULT.