Dmj lost my luggage and they refusing to pay

I booked a bus on the 17 June 2017 to Pretoria to start a new job for two months. Wen we got to Bosman station all my luggage was gone the girls working there ddnt even know the relevant number I should call for assistance.I had to Google and call them and they **** and said they they found my luggage its on its way with a different bus I waited at their office from 7 am till 17:00pm with no help. Weeks that followed after their investigation I was given claim forms after I submitted them that was the last time I heard from them. The whole of 2018 I spent it speaking to different call center agents and them claiming they would pay soon. This year I went to the lawyers and again they said they will pay till to this day since July I've been waiting. I've recently taken the matter to National consumer complaints commission who promised to help me. Dmj knows they know they lost my luggage ,over R24 000 of clothes ,shoes,jewelry and important documents I lost on that day. But they refuse to pay. I wont let the matter go I was unemployed when this happened I lost everything because of them . Until I die I would never let this go. Dmj needs to pay for all the headache they cost me. In a blink of an eye I lost everything