APPALLING AND PATHETIC SERVICE!!!! *****

normally I would start an email with Good day, but because of the pathetic service I received from your company, it is not a good day at all.

My sister was scheduled to be travelling from East London to Cape Town yesterday, on the ticket it said that the bus was to depart at 16:00. We received a call from the call centre that the bus was running late by 2 hrs, only for the bus to arrive at almost 19:00.

the bus running late is not the issue here. The issue here is that after it got to the Windmill where my sister was supposed to board, there was a Mercedes Benz parked where the buses usually park and when the Windmill security went to go and ask the drive of the car to move his car for the bus, the bus JUST DROVE OFF. Initially all three passengers that were to board the bus thought that it was going to make a turn and after 30 mins my sister and I realised that in fact the bus is not coming back. I accordingly called the call centre on ********** and spoke to a rather rude and obnoxious person who called herself Anele and that she was with a colleague by the name of Yonela.

these two blatantly told me that I was lying and that i was late and that is the reason the bus left me, they told me that they believe their driver and not me. my question is of the three people that should have boarded that bus, were we all late because none of us boarded the bus.

I can understand where they are coming from, frustrated because they feel underpaid and overworked but that is not an excuse to be rude to customers.

I decided not to call then call centre again because i keep going through to them. i am appealing to management to remember that they are running a business here and pathetic service such as this is really unwarranted.

Yonela and Anele (if those are their real names), were nothing short of *****y. If i knew i my sister was late and the bust left why would we go through the trouble of calling and advising of the incident.

what is worse is that we have witnesses to this incident.

to be told that we must see what to do and we can do whatever we want to do, the fact that we are the customer does not mean we are right, that we are ***** and that we are wasting peoples time, is not only hurtful but infuriating....

I mean there are a lot of other ways my sister could have travelled to CPT but she chose to use DMJ as she always does...

I am very disappointed in the level of service and will never use the services of DMJ ever again.....