LS
Lebogang S
1 reviews | Active since Nov 2018
04 Nov 2019, 13:40
cancelled lay-bye
Very disappointed that my lay-bye was ended before the time, now they can't find the garment and I'm not getting an explanation why it happened like that, why I was not contacted to say the lay-bye was being cancelled, not happy with their service and will never shop at any DMF ever!
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Replies (1)
DMF Stores/ Discount My Fashion's replyOfficial
03 Dec 2020, 17:28Dear Lebogang.
We have recently created this account on HelloPeter, as we realised that there were some platforms we had neglected as an opportunity to communicate with all our valued clients, and offer better services to those who have reached out to us, just as you did.
Albeit late, we would still like to take this opportunity to respond to your concerns, and hope to mend our relationship.
We are so sorry that we misplaced your layby. We have since changed our processes to avoid this ever from happening again. Please give us another chance to make it up to you.
If you would like to contact us directly, please email ***ion
Sincerely.
The DMF Team
We have recently created this account on HelloPeter, as we realised that there were some platforms we had neglected as an opportunity to communicate with all our valued clients, and offer better services to those who have reached out to us, just as you did.
Albeit late, we would still like to take this opportunity to respond to your concerns, and hope to mend our relationship.
We are so sorry that we misplaced your layby. We have since changed our processes to avoid this ever from happening again. Please give us another chance to make it up to you.
If you would like to contact us directly, please email ***ion
Sincerely.
The DMF Team
DMF Stores/ Discount My Fashion's reply03 Dec 2020, 17:28
Official
Dear Lebogang.
We have recently created this account on HelloPeter, as we realised that there were some platforms we had neglected as an opportunity to communicate with all our valued clients, and offer better services to those who have reached out to us, just as you did.
Albeit late, we would still like to take this opportunity to respond to your concerns, and hope to mend our relationship.
We are so sorry that we misplaced your layby. We have since changed our processes to avoid this ever from happening again. Please give us another chance to make it up to you.
If you would like to contact us directly, please email ***ion
Sincerely.
The DMF Team
We have recently created this account on HelloPeter, as we realised that there were some platforms we had neglected as an opportunity to communicate with all our valued clients, and offer better services to those who have reached out to us, just as you did.
Albeit late, we would still like to take this opportunity to respond to your concerns, and hope to mend our relationship.
We are so sorry that we misplaced your layby. We have since changed our processes to avoid this ever from happening again. Please give us another chance to make it up to you.
If you would like to contact us directly, please email ***ion
Sincerely.
The DMF Team