Would give 0/5 if I were able to

We are currently in level 2 of the lockdown, but the phone line is still not open - there is no way to speak to a human being over the phone to help resolve my issue. The response via email is lackluster, if at all. My device has been disconnected for almost 30 days, I have no data for August and it has been 11 days since I logged my issue. I've had one single response (11 days ago) out of a total of 5 emails sent. Not impressed.